Deflect support tickets without sounding like a bot.
Trained on your help docs, FAQs, and product policies. When customers ask questions your documentation already answers, the agent handles it — naturally, accurately, instantly.
The problem.
70% of tickets are in the FAQ
Your team answers the same questions every day. The answers exist in your docs — customers just don't read them.
Response time kills satisfaction
Customers expect instant answers. Your team works business hours. The gap costs you reviews.
Scaling support means hiring
Every growth spike means more headcount. The ratio never improves.
How agent-first changes it.
Knowledge does the heavy lifting
Hybrid retrieval (keyword + semantic) finds the right answer even when customers phrase things differently from your docs. Handles the conversation naturally — empathetic when needed, direct when resolving, and honest when it needs to escalate.
Best channels for support.
These channels have the strongest fit for this use case based on native capabilities.
Setup checklist.
- 1Feed it your help centre URL or sitemap
- 2Upload PDF policies and manuals
- 3Set confidence threshold for escalation
- 4Configure escalation message
- 5Deploy on web + channels customers use
Questions.
Get Cyrus live in three minutes.
Free forever for 200 conversations a month. No credit card. Upgrade only when you outgrow it.