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Email support, automated.

Connect your support inbox. The agent reads incoming emails, retrieves answers from your knowledge base, and drafts replies. You approve or auto-send.

Coming soon

This channel is in development. Follow our changelog for updates.

Channel-native capabilities.

Shipping next

Inbox sync

Soon

IMAP, Gmail API, or Outlook connection.

Threaded replies

Soon

Handles quote/signature stripping and thread context.

Attachment ingestion

Soon

Parse PDFs, images, and documents attached to emails.

Catch-all routing

Soon

Route support@, info@, and sales@ to different agent behaviours.

SLA tracking

Soon

Track response times per thread against your SLA targets.

Multi-mailbox support

Soon

Connect multiple email addresses to the same agent.

Setup path.

Time to live: Coming soon

  1. 1Connect your email inbox (IMAP or Gmail API)
  2. 2Set routing rules per address
  3. 3Configure auto-send vs approve-first
  4. 4Set SLA targets
  5. 5Monitor response times in dashboard

Questions about Email.

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