FAQ that actually answers follow-up questions.
Not a static page with 20 questions. A trained agent that handles 'yes but what about...' and 'what if I...' and 'do you also...' — the way a real person would.
The problem.
Static FAQ pages don't help
Customers can't find the right question, or their question is a slight variation.
Same questions flood your inbox
Hours, directions, parking, pricing, refund policy — asked 50 times a week.
Follow-ups need a human
'What are your hours?' → 'Are you open on public holidays?' → requires someone to check.
How agent-first changes it.
Knowledge handles depth
The agent answers from your entire knowledge base, not just a curated Q&A list. Follow-ups work conversationally — 'yes but what about...' actually works because it has full context and responds like a person, not with canned responses.
Best channels for faq.
These channels have the strongest fit for this use case based on native capabilities.
Setup checklist.
- 1Feed it your website (covers most FAQs)
- 2Add specific policy documents
- 3Review knowledge gaps after first week
- 4Fill gaps with targeted content
- 5Iterate weekly from the gaps dashboard
Questions.
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