Skip to content
Sign inStart free
Home/Channels/Instagram DM

Turn Instagram engagement into conversations.

Comment-trigger DMs, story mention auto-replies, ice-breakers in empty threads. Your agent captures intent the moment someone engages with your content. Coming Q3 2026.

Coming Q3 2026

This channel is in development. Follow our changelog for updates.

Channel-native capabilities.

Comment-to-DM triggers

Live

Keyword-trigger auto-DMs from public comments on your posts.

Story mention auto-reply

Live

When a customer mentions you in a story, agent sends a DM.

Ice-breakers

Live

Pre-set quick questions when a DM thread is empty.

24-hour messaging window

Live

Standard messaging window with Human Agent tag for outside-window replies.

Shipping next

Story reaction triggers

Soon

Emoji reactions on your stories trigger DM threads.

Product cards in DMs

Soon

Structured product/info cards with images and buttons.

Use cases on Instagram DM.

Sales

Qualify leads and book calls while you sleep

2-3× more leads

Lead generation

Capture contact details from engaged visitors

Higher capture rate

Ecommerce

Product advisor connected to your catalog

Real-time stock

Setup path.

Time to live: Coming Q3 2026

  1. 1Connect your Instagram Business account
  2. 2Link via Facebook Business settings
  3. 3Configure comment trigger keywords
  4. 4Set up ice-breaker questions
  5. 5Train agent on your product/service info

Questions about Instagram DM.

Get Cyrus live in three minutes.

Free forever for 200 conversations a month. No credit card. Upgrade only when you outgrow it.