Your agent remembers every customer.
Same person on web today and WhatsApp tomorrow is one customer. The agent carries context across sessions and channels — no 'can you remind me what we discussed?'
01 / How it works
How memory works.
Rolling summary
Every 3 turns, the agent updates a rolling summary of the conversation. Key facts (prices quoted, dates mentioned, decisions made) are preserved exactly.
User profile
The agent builds a profile over time: name, company, preferences, budget, past interests. Used naturally in replies — never recited unprompted.
Cross-channel identity
When a customer identifies themselves (email, phone, signed token), their profile follows them across web, WhatsApp, Instagram, and more.
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