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Home/Channels/WhatsApp

Your agent on the channel 2 billion people use.

Connect via WhatsApp Cloud API. Keep your existing WhatsApp Business app open. The agent handles overflow — answers questions, qualifies leads, books appointments — all within WhatsApp.

Channel-native capabilities.

WhatsApp Business Coexistence

Live

Keep your existing WhatsApp app open. Agent handles overflow on the same number.

Free service conversations

Live

Customer-initiated messages are free for 24 hours under Meta's pricing model.

Click-to-WhatsApp ads

Live

Facebook and Instagram ads that open WhatsApp — agent picks up instantly.

Shipping next

Marketing templates (HSM)

Soon

Pre-approved outbound message templates with variable slots.

Catalog product messages

Soon

Native product cards inside WhatsApp showing images, prices, and buy buttons.

WhatsApp Flows

Soon

Structured input forms inside chat — for orders, sign-ups, surveys.

Use cases on WhatsApp.

Sales

Qualify leads and book calls while you sleep

2-3× more leads

Support

Deflect tickets with knowledge-base answers

Up to 80% deflection

Booking

In-chat appointment scheduling

24/7 availability

FAQ

Answer the same 20 questions automatically

80% resolved

Ecommerce

Product advisor connected to your catalog

Real-time stock

Post-purchase

Order tracking and return handling

-60% tickets

Recovery

Recover abandoned carts with smart nudges

12% recovered

Setup path.

Time to live: 5-10 minutes (after Meta business verification)

  1. 1Click "Connect WhatsApp" in your Cyrus dashboard
  2. 2Sign in with Facebook in the popup
  3. 3Select or create your WhatsApp Business Account
  4. 4Verify the phone number you want to use
  5. 5Approve Cyrus access — your channel is live

Questions about WhatsApp.

Get Cyrus live in three minutes.

Free forever for 200 conversations a month. No credit card. Upgrade only when you outgrow it.