Cyrus vs respond.io
respond.io is a strong unified inbox with AI replies bolted on. Cyrus is an agent-first platform with an inbox attached. Same problem space, opposite starting point.
Pick respond.io if...
- • You need a comprehensive multi-channel inbox first, AI second
- • You need full marketing automation (broadcast campaigns, drip sequences)
- • Your team size is 10+ and you need advanced assignment rules
Pick Cyrus if...
- • You need an agent that takes real actions, not flow + reply suggestions
- • You want one-time training instead of building flows
- • You need SMB-friendly pricing without per-seat costs
Feature comparison.
| Feature | Cyrus | respond.io | Note |
|---|---|---|---|
| RAG-based knowledge retrieval | respond.io uses keyword/flow matching | ||
| Tool-calling (booking, orders) | They have integrations but not agent-driven | ||
| Multi-channel support | |||
| Unified inbox | Our inbox is simpler — agent does most work | ||
| Marketing broadcasts | |||
| SMB pricing (under $50/mo) | respond.io starts at $79/mo | ||
| Cross-session memory | |||
| Knowledge gaps dashboard |
Questions.
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