Cyrus vs Intercom Fin
Intercom Fin is the closest in philosophy — also agent-first, also RAG-based, also takes actions. The difference: they're enterprise-priced. We're built for SMBs.
Pick Intercom Fin if...
- • You're enterprise (1000+ employees)
- • You need enterprise security certifications today
- • You need deep CRM integration (Salesforce, HubSpot)
- • Budget is not a constraint
Pick Cyrus if...
- • You're an SMB spending under $200/mo on tools
- • You need SEA-first channels (WhatsApp is primary)
- • You want conversation-based pricing, not per-resolution
- • You're in Malaysia and want grant eligibility
Feature comparison.
| Feature | Cyrus | Intercom Fin | Note |
|---|---|---|---|
| Agent-first architecture | |||
| RAG knowledge base | |||
| Tool-calling | |||
| Cross-session memory | |||
| Multi-channel | |||
| SMB pricing (under $50/mo) | Fin starts at $0.99/resolution | ||
| Per-conversation billing | Fin is per-resolution | ||
| WooCommerce native | |||
| Enterprise certifications | We don't have SOC 2 / ISO 27001 yet |
Questions.
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