Built for SMBs, by someone who ran one.
Cyrus exists because I got tired of choosing between burning money on staff who copy-paste the same answers, or losing customers to a chatbot that sounds like a robot.
Every SMB owner knows this pain.
You start a business. Customers message you on WhatsApp, Instagram, your website. At first you handle it yourself — it's fine, you know your products better than anyone.
Then the business grows. You're answering the same 20 questions every day. “What are your hours?” “Do you ship to East Malaysia?” “Is this shade good for oily skin?” “Where's my order?” Over and over. You hire someone to help. Then another. Now you have 2-3 people whose entire job is copying answers from a Google Doc into WhatsApp.
The maths stops working. Each support hire costs RM 2,500-4,000/month. They need training. They call in sick. They give wrong answers. They can't work at midnight when half your customers are browsing. And the worst part — 70-80% of the questions they answer are things your website already explains.
So you try chatbots. Flow-based ones that break the moment someone asks something off-script. “AI-powered” ones that hallucinate your pricing or make up policies. Enterprise ones that cost more than your support team did. None of them actually solve the problem.
An agent that actually replaces the work.
Cyrus is the tool I wished existed when I was running customer ops. Not a flow builder. Not an inbox with “AI replies” bolted on. An actual agent that:
Paste a URL. The agent reads every page and answers questions from your actual content — not hallucinated responses.
No markdown walls. No bullet points. No emoji spam. Plain text that reads like your best team member wrote it.
Books appointments from your calendar. Looks up orders from WooCommerce. Captures leads. Escalates to you when it should.
Web, WhatsApp, Instagram, Messenger, Telegram — one agent, trained once, deployed everywhere your customers message.
Instead of making things up, it says "I'm not sure about that, let me connect you with the team." Trust over automation.
From $49/month. Not per-seat. Not per-resolution. A 24-hour conversation window — same model WhatsApp uses.
If you recognise any of this, it's for you.
Started from a real problem, not a pitch deck.
I'm Shaun. I run a digital agency in Selangor, Malaysia — web design, branding, digital marketing for SMBs. For years, every client project ended the same way: “The website looks great, but can it also answer messages while we're closed?”
I tried every tool. Tidio, ManyChat, respond.io, WATI, Chatbase. They all had the same problem: either they were flow-based toys that broke on the first off-script question, or they were enterprise platforms priced at $300+/seat/month.
What my clients needed was something in between — smart enough to handle real conversations, affordable enough for a 5-person business, and deployable on the channels their customers actually use (WhatsApp, not email).
So I built it. Started in 2024. First client was a food consultancy in Selangor. The agent tripled their consultation bookings in the first month. That's when I knew this was a product, not a side project.
“I built the product I wished existed when I was my own customer.”
Things we won't compromise on.
These aren't marketing slogans. They're decisions we made and defend every day.
An inbox is where messages pile up waiting for a human. An agent does the work. We started with the agent and added the inbox — not the other way around.
Our agent says "I don't know" when it doesn't know. That's a feature, not a bug. One honest "let me check with the team" is worth more than ten confident wrong answers.
We'll never charge per-seat or per-resolution. Conversations are 24-hour windows. You always know what next month costs before it starts.
Our response layer strips markdown, bullets, and emoji. Your customers get messages that read like a human texted them — because that's what builds trust.
Not just web widget. WhatsApp, Instagram, Messenger, Telegram — the channels where SEA businesses actually talk to their customers.
No VC. No board telling us to chase enterprise contracts. Every decision is made for SMBs because that's who pays us.
Honest numbers.
Ready to stop answering the same questions?
Cyrus reads your website in 3 minutes, answers like a person, and costs less than one hire.